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Your account data on bandarvolok stays under your control. This policy explains exactly what information we hold, how it supports your account and payment activity with OVO, ShopeePay, and QRIS, and what steps you can take to review or correct it — all subject to local law and eligible regions.
When you open an account with us, we collect the information needed to operate it: your registered contact details, login activity, and the transaction records tied to your payment method — whether that is OVO, ShopeePay, or QRIS. We do not sell this data to third parties, and we do not use it for purposes outside your account operation and legal compliance. Payment data flows through the payment rails you choose at checkout. We record the transaction reference and status; the full financial details stay within the payment provider's own systems. Your session activity — pages visited, games opened, time spent — is logged to support account security and service continuity. Where local law in Indonesia requires us to retain records for a minimum period, we follow that requirement. Where local law gives you the right to request access to or deletion of your data, we will respond to those requests through our support channel. Availability of these rights depends on local law and the eligible region your account falls under. If you have questions about a specific data point, contact us directly and we will identify which retention rule applies.
Transaction references from OVO payments are stored against your account record for reconciliation and dispute resolution.
ShopeePay deposit and withdrawal references are logged in your transaction history, visible after login in your account wallet.
QRIS scan-and-pay records are tied to your session at the time of the transaction and held per our retention schedule.
Each login event is recorded with timestamp and device type to support account security checks and session integrity.
This policy covers data we collect and process directly through your bandarvolok account. It does not extend to third-party services you access from this platform or to payment providers operating under their own terms.
Covered: registration data, login records, session history, and account settings you configure directly on this platform.
Covered for reference data only: transaction IDs and statuses for OVO, ShopeePay, and QRIS. Full payment detail is governed by the provider's own policy.
Game activity logs — titles opened, session length — are covered here. Game mechanics and outcomes are governed by the game provider's own systems.
Not covered: any external site, payment app, or service you navigate to from a link on this platform. Those operate under their own privacy terms.
Your account holds the data we use to operate your sessions and process payments through OVO, ShopeePay, and QRIS. You have the right to see what we hold, correct anything inaccurate, and ask us to remove data where local law in Indonesia permits it. To review your transaction history, log in and open the account wallet section — records there show every deposit and withdrawal reference we hold. For account details like your registered contact information, the account settings page shows the current values and lets you submit a correction. Where a request requires our involvement — a data export, a deletion under applicable law, or a question about what a specific record contains — raise it through our support channel and we will respond with the applicable process. All rights described here depend on local law and are available where local law permits.
Log in and go to your account wallet to see all transaction references we hold against your account.
Account settings page shows your registered information; follow the fields there to submit an update for our review.
For data questions outside what the account dashboard shows, contact support with your account ID and the specific record in question.
Data deletion or export requests under applicable local law are handled through our support channel — include your account email when writing in.
For privacy-related questions, use the contact paths below. Include your account email and a brief description of the data point or request so we can route it to the right team quickly.
Open the chat widget from your account dashboard for privacy questions tied to an active session or recent transaction.
Write to our support address for data access, correction, or deletion requests. We respond with the applicable process under local law.
The help section inside your account covers common privacy questions, including how to read your transaction log and update contact details.
We apply access controls so that account data is reachable only by the systems and staff that need it to operate your account. Connections between your device and this platform use encrypted transport. Cookies on this platform cover session continuity and security checks — not cross-site advertising profiles. You can adjust cookie preferences through your browser settings at any time.
Your connection to this platform uses encrypted transport. Data sent during OVO, ShopeePay, or QRIS transactions travels over the same protected channel.
We use session cookies to keep your account active while you browse. No advertising-profile cookies are set from this platform. Adjust preferences in your browser.
We keep account and transaction records for the period required under applicable Indonesian law. After that period, records are deleted from active systems.
When we update this policy in a material way, we post a notice in your account dashboard. The current version is always the one shown on this page.
These are the questions we hear most often from account holders in Indonesia about how their data is handled.
We collect the contact and identity details you enter during registration, your login activity, and transaction references from payments made via OVO, ShopeePay, or QRIS. Game session activity is also logged for account security and service continuity purposes.
We do not sell your data. We share transaction reference data with payment providers — OVO, ShopeePay, QRIS — only to the extent needed to process and reconcile your payments. Any sharing is limited to what local law requires or permits.
Log in and open your account wallet to view transaction records. For registered contact details, check the account settings page. For a full data export or records not visible in the dashboard, contact our support team with your account email.
Yes, where Indonesian law permits it. Submit a deletion request through our support channel with your account email and the scope of what you want removed. We will confirm which data can be deleted and the applicable timeline under local law.
We retain transaction records for the minimum period required under applicable Indonesian law. After that retention period ends, records are removed from active systems. The specific period depends on the type of record and the legal requirement that applies to it.
We store the transaction reference ID and status against your account for reconciliation. The full payment details — your OVO or ShopeePay account number, balance — stay within the payment provider's own systems and are governed by their privacy policy.